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To ensure that you are always fully satisfied with your purchases made from MAINPADEL, we offer you an easy return service.
From the moment the order is delivered, you have 14 days to request a return.
How do I request a return?
1. Go to this page.
2. Enter your order number and email address or phone number.
3. Select the items you want to return and click on the "RETURN" button.
4. Select the reason for the return, briefly describe the problem encountered and upload images of the product you want to return.
5. Choose the refund method.
6. Choose the shipping method, check that the collection address is correct and click on the "PROCEED TO RETURN" button.
If you do not return the products for which you have exercised the right of withdrawal, within 14 calendar days from the day of authorization of the return, MAINPADEL is authorized to refuse the return and will not be able to refund the related cost and shipping costs.
How much does the return cost?
For other European countries the shipping cost depends on the country of departure and the weight/volume of the package and will be communicated to you by our Customer Care upon approval of the return request.
If you have paid shipping costs and decide to return the order in full, they will be refunded to you.
When will I receive my refund?
Once your return is received and inspected, we will send you an email confirming receipt of the returned item and the status of your refund.
Your refund will be processed and automatically applied to your original payment method within 14 days.
We remind you that all returned products must retain the characteristics they had at the time of purchase, in particular:
Rackets : must not be used, must not have scratches, imperfections, marks and must not have undergone any alteration such as shrinkage applications or accessories such as overgrips, tape, etc. The plastic wrap on the handle must be intact and never removed.
Shoes : must be returned without ever having been used, they must have all original tags not removed. The original box must be returned in perfect condition, without written marks and in a resalable condition.
Clothing : Must be returned complete with original packaging and with all manufacturer tags not removed. The item must be returned in perfect condition, never worn, never washed and without marks, stains or alterations.
Bags, accessories : original labels and packaging must be intact and unopened.
Balls : Pressurized tubes must be returned intact, unopened and without written marks or dents.
If your return does not meet the conditions listed, we will not be able to accept the return of the products and the refund will not be issued.
For more information on the conditions for exercising the right of withdrawal, see Conditions of Sale .